Customers are the No.1 most important part of your business
Everybody talks about the importance of good customer service, but very few businesses today
seem to follow through on providing it to the customer. Your business would not exist without your customers. And if you have customers, you have to have excellent customer service to have them returning to your business.

Good customer service is the lifeblood of any business.
You can offer promotions and slash prices to bring in as many new customers as you want, but unless your client has a pleasant and fulfilling experience the first time, they are unlikely to return and they will not refer to others, and your business won’t be profitable for long.

Good customer service is all about having customers wanting to return
to do repeat business with you. It is about them leaving your business with more than what they were promised or expected from you, having them going away happy – happy enough to pass positive feedback about your business along to others, who may then try your product or your service for themselves and in their turn become repeat customers.

If you’re a good salesperson, you can sell anything to anyone once.
But it will be your approach to customer service that determines whether or not you’ll ever be able to sell that person anything else. The essence of good customer service is the way in which you form a relationship with the customer – a relationship that that individual customer feels that he would like to continue pursuing with you.

How do you go about forming such a relationship?
By remembering the one true secret of good customer service and acting accordingly;
“You will be judged by what you do, and what you say.”

Who are your customers - discover how to identify their needs and what they are looking for. How loyal and satisfied are they? Are they referring other customers to you?

Develop excellent Communication Skills - you will learn how to develop your listening and questioning skills – these are the two necessary cornerstones for great customer service.

Developing an Attitude of Gratitude - Discover how your attitude is the key to whether the customer will enjoy the experience in your business or not, first impression is the lasting impression, get it right the first time. How to always be welcoming regardless of how you feel at that moment

How to add Value to your Clients - How to effectively add value to your client's experiences, so that they will always leave feeling better than when they arrived and will remember their experience with fondness, and be willing to refer you to others.

Building Long Term Relationships with Your Clients
Is your front counter person projecting the image you want, are they corteous and welcoming at all times,are they connecting with your client they way in which you would, or have they allowed their moods to cut off the communication with their attitude or the words they are using?

What is your workplace saying about your company?
What Image are you projecting to your prospective clients, is yourfront office clean, tidy, fresh and have plenty
of light that is welcoming and instantly makes your client feel welcome?

In most small, medium and large businesses today, the most important person in your organisation is the first person to connect with the customer, whether it be on the phone or as they enter your premises.

BOOK NOW
Don't wait to Accelerate your Success and Put a smile on every customers face and experience your customer loyalty grow that will put a smile on your face.

Learn how to make every customer action a positive one for you and the customer, and have the peace of mind knowing that you will be getting positive results which will impact the perfomance of all your staff.

Included in the Training

• Full Colour illustrated workbook/manual - your referal manual during and after workshop
• pens, all stationary needs
• Certificate of Achievement
• personal water bottle
• Healthy lunch
• Fresh fruit and refreshments ( Tea, coffee, milo, Herbal Teas, Bottled water)

One Day training
you will have the skills to easily get into rapport with your client and will discover the techniques to successfully communicate, How to identify and understand your clients communicating preferences, be able to speak your clients language, and be rewarded with the praise and acknowledgement for your kindness, understanding and pleasant and welcoming manner in which you delivered your service.

more on keeping clients

Friday 21st August 2009

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